Qualifications
General:
Proof of being in an automotive-related business. This may be in a form
of copies of your reseller's permit & business license or other suitable
evidence. Web-based business must have a working web site. In order to
receive trade discounts, all applicants must submit a completed "Sign-Up"
form.
Resale:
Florida companies must submit a signed official Tax ID Certificate.
Sales tax will be added to your order if we do not have a signed resale card
in our possession at the time of sale.
Payment Terms
Payments:
For your convenience, you may use your Visa, MasterCard or Discover card
to pre-pay orders. Unless otherwise agreed upon, all products sold by
Monster Transmission & Performance
will be credit card. Cash, money orders, bank certified
checks, or cashier's checks drawn under U.S. currency are accepted as forms
of payment but must be received by Monster Transmission & Performance before any products
will be shipped..
Ordering
All orders will be made via fax or email; no verbal
orders will be taken. Orders may only be made by an authorized buyer for
your company whose name appears on your company's dealer application. You
must include part numbers on your purchase order for each item being
ordered. For your convenience, you may place orders 24 hours per day, but
please note that orders received after 2 p.m. EST will not ship until the
following business day. Most orders will ship within 1-2 business days;
however, the standard time allotment for delivery of goods is 7-10 business
days.
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Shipping and Delivery
General:
All transmissions are shipped
Freight and torque converters/accessories are shipped Ground
or USPS unless otherwise requested. All orders placed by 2:00 p.m. will be
packaged and shipped the same day. If a shipped package is refused for any
reason, which includes not having C.O.D. funds ready, your company will be
charged the amount of shipping costs (shipping & return) plus a 15% restock
fee. No charges are incurred if the order is cancelled before it leaves
Monster Transmission & Performance. It is highly recommended that you give us your
UPS/FedEx account number for shipping.
Drop Shipments to your Customers:
Drop shipments to your customers are available. You must pre-pay with a
credit card or check. We cannot handle your customer billing or C.O.D.
shipment. In order to process a drop-ship, we must receive via fax a
purchase order or a document clearly detailing the recipient's address and
method of shipping (i.e. ground, 2-day air, next-day, etc.). Your company
name can be used as the shipper; please request this in writing when faxing
your order. You may fax us a customer invoice, which we will enclose with
the shipment. To avoid any confusion, no drop-ship instructions will be
taken verbally.
Special Orders
Any non-stocking item or a stocking item that we may
be temporarily out of can be special ordered. Most special order items will
be ordered in a timely manner, contingent on each manufacturer's minimum
order requirements. All applicable incoming freight charges will be charged
to you. On occasion, non-stocking items may be ordered on our next stock
order with no incoming freight charges; these orders may take a week, a
month, or longer depending on our internal order cycles and the
manufacturer's handling of stock orders. We cannot be responsible for any
production or delivery delays if you choose this option.
Drop Shipments to you:
On occasion, drop shipments to you from the manufacturer may be
necessary. In these instances, you must prepay with a credit card. NO
EXCEPTIONS!
ALL NON-STOCKING SPECIAL ORDER ITEMS
ARE NOT RETURNABLE. |
